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Symptoms
Consider the following scenario:
- You connect a Universal Serial Bus (USB) audio device, such as an audio adapter or USB digital-to-analog converter (DAC), to a Windows 10 Version 1703-based computer for the first time.
- The operating system detects the device and loads the standard USB audio 2.0 driver (usbaudio2.sys).
- Windows then downloads the device-specific driver from Windows Update.
- The downloaded device driver replaces the usbaudio2.sys driver.
In this scenario, the device cannot be used, and the computer does not have sound. The speaker icon on the task bar is marked with an X mark. When you select the icon, you receive the following message:
There is no com port section in the device manager. I have updated drivers, tried different connectors etc. I did the command prompt method on both machines and there simply are no com ports. The device shows up as a mass storage device under the USB section. I cant get either machine (win 10 or 8.1) to recognize it as a com port. When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘ usb port not working ‘, ‘device descriptor request failed error’ or ‘bugcodeusbdriver’ issues. When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘ usb port not working ‘, ‘device descriptor request failed error’ or ‘bugcodeusbdriver’ issues. To start work with iRidium DataBase Editor go to the Device tab and click on the Edit Base icon. Press on the Attach Base icon in the open window and select the downloaded base. Then close iRidium DataBase Editor. Adding the Device Base to the Project Go to the Device tab and select the base added by you in the drop-down list. Double-click the device category, and then double-click the device you want. Click the Driver tab, click Update Driver, and follow the instructions. To install the Android USB driver on Windows 7 for the first time, do the following: Connect your Android device to your computer's USB port.
Audio services not responding. Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly.
Cause
This 'audio not playing' problem occurs because the default USB audio 2.0 driver (usbaudio2.sys) uses the WaveRT port for operation but the device-specific driver does not. However, both drivers use the 'wave' reference string when the device interface is registered.When the device-specific driver replaces the default driver, the device interface that is created by usbaudio2.sys is still used because the reference strings overlap. Therefore, the operating system assumes that the new driver also supports the WaveRT port. Because the new driver does not support the WaveRT port, the system cannot access the driver.
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Resolution
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To fix this problem, use one of the following methods.
Method 1
Uninstall the device. To do this, follow these steps:
- Open Device Manager.
- Select and hold (or double-click) the name of the device, and then select Uninstall.
Note:In step 2, don't select the Delete the driver software for this device check box.
Method 2
Connect the device to a different USB port. The problem may not occur if the device is connected to a different USB port.
Method 3
If the device is not yet connected, install the device-specific driver first. You can do this by using the appropriate installer for the device. Then, connect the device. Windows now selects the device-specific driver instead of the default USB audio 2.0 driver. This method works in this situation because the problem occurs only if the device-specific driver replaces the default driver after the device is connected.